Support

Contact us

Email

info@jetimat.org — we reply within two working days.

Phone

+383 49 259 931 or +383 45 459 856

Address

Bekim Muhaxheri 18, Prizren, Kosovo

Donations

How do I donate?

Open a project, tap "Dhuro tani" (Donate now), choose an amount, and confirm with PayPal. You do not need a new account — PayPal also lets you pay by card.

Did my donation go through?

After confirming you see a thank-you screen with the transaction number, and the donation appears under History. PayPal also emails you. If the amount was charged but the donation is missing from the app, write to us with the transaction number.

Can I get a receipt?

Yes. Write to info@jetimat.org with the transaction number and we will send your donation receipt.

Can I get a refund?

Donations are generally non-refundable, but if you gave by mistake or gave twice, write to us within 14 days and we will review it.

Are my card details safe?

PayPal handles the payment end to end. Our app never sees or stores your card details.

The app

How do I stop notifications?

From Profile → Notifications, or from iPhone Settings → Jetimat → Notifications.

How do I change my details?

From Profile → Edit profile. These details are stored only on your device.

How do I delete my data?

Uninstalling the app deletes your profile and local history. To also remove your details from our donation record, write to info@jetimat.org.

The project list is empty.

This usually means the device has no internet connection. Check the connection and pull down to refresh. If it persists, let us know.

Report a problem

So we can find the cause quickly, tell us what you were doing when it happened, your phone model, your iOS version, and the app version (at the bottom of the Profile screen). A screenshot helps a great deal.